How imporant is it to have a workplace culture that values civility? And not just in a written statement of organizational values, but in practice?
I have heard many stories of screaming matches, and other demeaning and rude behavior in workplaces. If employees are focused on emotional reactions, they are not focusing on their work and the organization. And this can affect the organization’s bottom line.
According to a recent article by Joyce E. A. Russell, a lack of civility drains productivity as employees deal with the stress caused ...
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